Terms of service

Terms of Service

Overview

This website is operated by Apex Vending Solutions Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Apex Vending Solutions Ltd.

Apex Vending Solutions Ltd offers this website, including all information, products, services and tools available through it, subject to these Terms of Service.

By visiting our website, browsing our products, placing an order or otherwise using our services, you agree to be bound by these Terms of Service together with our Privacy Policy, Shipping Policy and Return and Refund Policy.

Nothing in these Terms affects any statutory rights you may have under UK consumer law.

1. About Us

Our business details are:

Apex Vending Solutions Ltd
23 Wattle Road
Harlow
CM17 0GE
United Kingdom

Company number: 17266736

Email: keith@apexvendingsolutionsltd.com

2. Use of Our Website

You may use our website only for lawful purposes.

You must not use our website in any way that could damage, disable or interfere with the operation or security of the website, or interfere with another person's use of the website.

You must not attempt to gain unauthorised access to any part of our website, systems, customer information or accounts.

3. Products

We aim to describe our products as accurately as possible.

Product packaging, appearance, flavour names or branding may occasionally change depending on the manufacturer.

Images are provided for illustration purposes and colours or appearance may vary slightly depending on your device or screen settings.

We reserve the right to change, discontinue or limit the availability of any product at any time.

4. Food Supplements and Nutrition Products

Some products sold by Apex Vending Solutions Ltd include protein powders, creatine, pre-workout products and other food supplements.

Customers should always read the product label, ingredients, allergen information, dosage instructions and manufacturer guidance before use.

Products should be used only as directed by the manufacturer.

Information provided on our website is for general product information only and is not intended to replace professional medical or nutritional advice.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or are unsure whether a supplement is suitable for you, you should seek appropriate professional advice before use.

5. Orders

When you place an order through our website, you are making an offer to purchase the products in your basket.

An order is not considered accepted until payment has been successfully processed and we confirm acceptance of the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

a product is unavailable;
there is an obvious pricing or product-description error;
payment cannot be authorised;
we suspect fraudulent or unlawful activity; or
we are unable to fulfil the order.

If we cancel an order after payment has been taken, we will provide any refund required.

6. Prices and Payment

All prices shown on our website are in Pounds Sterling (GBP) unless stated otherwise.

Prices may change from time to time.

The price you pay will be the price shown at checkout when you place your order.

Delivery charges, where applicable, will be shown before you complete checkout.

You must provide accurate and complete billing, payment and contact information when placing an order.

7. Shipping and Delivery

We currently deliver within the United Kingdom only.

Our current delivery options are:

Standard UK Delivery: £4.99, normally 3–5 business days.

Express UK Delivery: £6.99, normally 1–2 business days.

Free Standard UK Delivery: available on qualifying orders of £75 or more.

Free Local Delivery: available within our stated local delivery radius on qualifying orders of £30 or more.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption or unusually high demand.

Please see our separate Shipping Policy for full details.

8. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply before the order is resent.

If you realise that you have entered an incorrect address, please contact us as soon as possible.

9. Returns, Cancellations and Refunds

Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and applicable UK consumer law.

For health, hygiene and product-safety reasons, sealed food supplements and similar consumable products may not be eligible for return once their seal has been broken, except where the product is faulty, damaged or not as described.

Nothing in these Terms affects your statutory rights.

10. Damaged, Faulty or Incorrect Goods

Please inspect your order when it arrives.

If your order is damaged, faulty, incorrect or not as described, contact us at:

keith@apexvendingsolutionsltd.com

We will investigate the issue and provide an appropriate remedy in accordance with your legal rights.

11. Promotions and Discount Codes

We may occasionally offer discount codes, special offers or promotional pricing.

Promotions may be subject to separate conditions and may be withdrawn or changed at any time unless otherwise stated.

Unless stated otherwise, discount codes cannot be exchanged for cash.

We reserve the right to refuse or cancel the use of a promotion where we reasonably believe it has been misused.

12. Accuracy of Information

We aim to ensure that all information on our website is accurate and up to date.

However, occasional errors may occur in product descriptions, prices, promotions, availability or delivery information.

We reserve the right to correct errors or update information.

If an error affects an order you have already placed, we will contact you where appropriate.

13. Intellectual Property

The content of this website, including our business name, logos, website design, written content, photographs and graphics, is owned by or licensed to Apex Vending Solutions Ltd unless otherwise stated.

Manufacturer product names, trademarks and branding remain the property of their respective owners.

You may not reproduce, copy, distribute or commercially exploit our website content without permission.

14. Third-Party Services

Our website may use services provided by third parties, including payment providers, delivery providers and Shopify.

We are not responsible for the content or operation of third-party websites linked from our website.

You should review the relevant terms and privacy policies of third-party services where appropriate.

15. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that allows us to offer our products online.

Any contract for the purchase of products from our store is between the customer and Apex Vending Solutions Ltd, not Shopify.

16. Privacy

Your privacy is important to us.

Information about how we collect, use and protect personal information is set out in our Privacy Policy.

17. Customer Reviews and Feedback

If you submit a review, comment or other feedback to us, you confirm that you have the right to provide that content and that it is not unlawful, abusive, misleading or defamatory.

We may use genuine customer reviews and feedback for reasonable business and marketing purposes.

18. Prohibited Use

You must not use our website:

for unlawful purposes;
to infringe the rights of others;
to upload malicious software;
to attempt fraud;
to collect personal information unlawfully;
to interfere with the website's operation or security; or
to impersonate another person or organisation.

We reserve the right to restrict or terminate access to our website where misuse occurs.

19. Availability of the Website

We do not guarantee that our website will always be available without interruption.

Access may occasionally be suspended or restricted for maintenance, security, technical issues or circumstances outside our reasonable control.

20. Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

Subject to applicable law, Apex Vending Solutions Ltd will not be responsible for indirect or consequential losses that were not reasonably foreseeable.

Nothing in these Terms affects your statutory rights as a consumer.

21. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances outside our reasonable control.

These may include severe weather, courier disruption, supply shortages, industrial disputes, power or internet outages, governmental action or other comparable events.

22. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in force.

23. Changes to These Terms

We may update these Terms of Service from time to time.

The most current version will always be available on this page.

Changes will apply from the date they are published, subject to any rights you may have under applicable law.

24. Governing Law

These Terms are governed by the laws of England and Wales.

Nothing in this section limits any mandatory consumer rights you may have.

25. Contact Us

If you have any questions about these Terms of Service, please contact: