Refund policy

Return and Refund Policy

We want you to be happy with your purchase from Apex Vending Solutions Ltd. If you have any questions about a return, please contact us at keith@apexvendingsolutionsltd.com.

Returns and cancellation rights

For most online purchases, UK consumers have the right to cancel an order within 14 days of receiving the goods. Legislation.gov.uk

To request a return, please contact us before sending anything back. If your return is accepted, we will provide instructions on how and where to return the item.

Returns should be sent to:

Apex Vending Solutions Ltd
23 Wattle Road
Harlow
CM17 0GE
United Kingdom

Items returned without first contacting us may not be accepted.

Condition of returned items

Returned products must be in the same condition in which they were received, unused and in their original packaging.

For health, hygiene and product-safety reasons, sealed food supplements, protein powders, creatine, pre-workout products and similar consumable products cannot be returned once the seal has been broken, unless the product is faulty, damaged or not as described. UK cancellation rights can cease for sealed goods that are unsuitable for return for health-protection or hygiene reasons once they have been unsealed. Legislation.gov.uk

Return postage

For ordinary change-of-mind returns, the customer is responsible for the cost of return postage.

If the item is faulty, damaged, incorrect or not as described, please contact us and we will arrange an appropriate solution.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged or incorrect, contact us as soon as possible at keith@apexvendingsolutionsltd.com so that we can investigate and resolve the issue.

Exchanges

If you would like a different product or flavour, please contact us. Where a return is accepted, the simplest option may be to return the original item and place a new order.

Refunds

Once we receive and inspect an accepted return, we will let you know whether the refund has been approved.

Approved refunds will be made to the original payment method. Where statutory cancellation rights apply, refunds must generally be made within the applicable 14-day timeframe after the goods are returned or evidence of return is provided. Legislation.gov.uk

Please note that your bank or card provider may take additional time to process the refund.

Sale items

Sale or promotional items are still covered by your statutory rights. However, change-of-mind returns must meet the conditions set out above.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.